Frequently Asked Questions


Topics

  • Selecting a contractor
  • Insurance and safety
  • Project problems
  • Technical questions
  • Maintenance questions

Selecting a Contractor

Question: I received different proposals for contractors. How should I decide which contractor to select?

Answer: The contractor is being thorough and has prepared an accurate estimate. The following is a list of items your estimate or proposal should include:

  • The type of roof covering, manufacturer and colour
  • Materials to be included in the work
  • Scope of work
  • Removal or replacement of existing roof
  • Flashing work, existing flashings to be replaced or reused, new flashing, flashing metal type
  • Who is responsible for repairing or replacing that are damaged during the course of the work
  • Installation method
  • Starting and completion dates
  • Payment procedures
  • Warranty and what is covered

Question: How long has CLIMBING ROOFING been in business?

Answer: CLIMBING ROOFING has been around for over 8 years.


Insurance and Safety

Question: Do you have insurance and the proper licenses?

Answer: Yes, It’s the contractor’s responsibility to be in good standing with all relevant municipalities and its vital that the gutter installer is insured to protect you from financial exposure should a worker get hurt on your property.

  • Public Liability Certificate
  • Accident Cover Certificate
  • Roof Safety Access System Provided
  • Ladder Safety Brackets Provided
  • Anchor Point Safety
  • Safety Harness

Projekt Problems

Question: How can a home owner recognize when a roof system has problems?

Answer: Often, roof system problems are discovered after leaking or other serious damage occurs. Indoors, look for cracked paint, discolored plasterboard and peeling wallpaper as signs of damaged roof areas. Outdoors, look for missing or cracked shingles, loose seams and deteriorated flashings or excessive surface granules gathering in the gutters or downspouts. 

Question: Do I need a roof repair or replace?

Answer: It depends on what we find at the time of inspection if a roof repair or replace will be the correct solution for you. Either way CLIMBING ROOFING will submit bid.

Question: My roof leaks. Do I need to have it replaced completely?

Answer: Not necessarily. Leaks can result from flashing that have come loose or a section of the roof system being damaged. A complete roof system failure however, generally is irreversible. 


Technical Questions

Question: My house has a flat roof. What is the best roof system for a flat roof?

Answer: There is no one roof system that is best for all applications. Keep in mind that even if you are using the best materials, your roof system still can be installed improperly and you could end up with a leaky roof. Good workmanship and proper attention to detail (e.g., flashing and drainage issues) are just as important as material selection. Also, maintenance plays an important role in roof system integrity and service life. To assist you in your decision-making, homeowners should be informed of what is available.

Question: What gutter guard is best for you?

Answer: A few things determine what guard you need: Type of debris common in the area, bushfire danger, price. The design in which your roof and gutter have been constructed.


Maintenance Questions

Question: How do I know when I should have my gutters cleaned?

Answer: Gutters, like most components of a home, require occasional maintenance. This usually means cleaning out troughs twice per year. If you’ve noticed overflow from your gutters, gutters are likely clogged and need to be cleaned. 

Question: How do I clean algae and moss from my asphalt shingle roof?

Answer: Use a mild solution of chlorine bleach and water or mild detergent gently applied with a sponge or hand-held sprayer and rinse thoroughly. Do not use a power washer or high concentrations of bleach, and do not scrub the shingle surface. The CLIMBING ROOFING also offers cleaning recommendations.

Question: Will my gutters be cleaned before you install gutter protection?

Answer: Yes, we would never install gutter protection without first cleaning and flushing your gutter system.

Question: How do I know when I should have my roof inspected?

Answer: Many factors impact the condition of your roof. The thing is to look at is age. If your house is over 5 years old, you should have a your roof inspected. It is recommended that you have your roof inspected and maintained every 5 years to ensure the integrity of your roof and realize its full life span.


Are you experiencing problems with your roofing? Do you need to install new roof or gutters? You need  a repair, replacing or gutter cleaning? Climbing Roofing will help you with all your roofing needs!



CLIMBING ROOFING & GUTTERING is committed to providing a high standard of roofing workmanship, that you would expect - through unbeatable service, advice and the highest quality materials and workmanship.

For more information about our services for your needs feel free to contact us.